Custom CRM Development

We design, build and maintain customized CRM software for enterprises of all sizes and complexity.

Addax custom CRM development services

We understand your unique business processes and objectives, thus we design CRM solutions which perfectly align with them. Meanwhile contributing them with a host of development best practices that substantially enriches your CRM application. We understand employee preferences with mobile accessibility, collaborative chat environments, and easy-to-use interfaces and incorporate the same into your CRM solution.

CRM Software Design

Documentation of sales, marketing and service processes unique to your business
Demarcation of user roles and access permissions per organizational hierarchy
Field level specifications for accurate application design including notification triggers and approval workflows
Database design based on niche business objects and unique product/ service structures

CRM Development

Intuitive, mobile responsive UI in line with company branding and employee preferences
Well-structured navigation and search functionalities for ease of use
Web forms, complex process flows, tools and calculators as per custom business logic
State of the art front-end technologies including React.Js, Vue.Js, and Angular for best performance

System Integration

Integration with existing enterprise databases such as MySQL, SQLServer, Oracle, Mongo DB, Amazon S3 and others
Integration with ERP and accounting applications such as Dynamics NAV, Sage S3, Quickbooks, Netsuite and others
Integration with custom web portals and mobile apps
Integration with payment systems such as Stripe, Paypal, Braintree, and Authorize.net

Data Migration and Support

Data cleansing, de-duplication, and migration from legacy systems
Handling of diverse file formats, data structures, and business rules through a combination of automated and manual techniques
Ongoing bug fixing and customization for improving the CRM solution as per changing business requirements
Fixing performance issues by analyzing the cause and fine-tuning server configuration

CRM Development Modules

Salesforce Automation

Manage leads and grow your sales pipeline with automated follow-up activities

Marketing Management

Reach your target audience with personalized offers and brand messages

Customer Service Automation

Speed up issue resolution and reduce service costs with automated escalation mechanisms

Customer Data Analytics

Custom reports and dashboards for insights into purchase behavior and satisfaction levels

Partner Management

Manage partner lifecycle including onboarding, training and performance tracking

Loyalty Management

Drive cross sale and up sell and improve customer retention with targeted offers

Order Management

Automate Quote to Order process with invoicing and accounting integration

Mobile CRM Apps

Empower your sales force with customer information on the go

Why Go For A Custom CRM Software

If your business has outgrown spreadsheets and is too niche or complicated to align to an off the shelf CRM product, a custom CRM application can do the trick for you. In many cases, depending on the nature of the business, custom CRM solutions have proven to be less costly and more flexible in the long run, compared to off the shelf CRM products.

100% Fit to Requirements

Have complete control over the functionalities and use only what is required
Add features and modules easily over time as your business grows, with tight control over the costs and timelines

Zero Licensing Hassles

Benefit from usage-based pricing compared to per-user licensing offered by out of the box CRM systems
Eliminate the requirement of licensing audits and repeated licensing purchases for an increasing number of users

Rapid Adoption

Reduce time for user training by aligning the CRM software with your unique business processes
Tightly integrate multiple niche applications, used across your enterprise, with custom APIs and data flow mechanisms