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Maintaining clean and accurate data is one of the most worthwhile things you can do to make the most out of Salesforce. Be it account, contact, lead, case or any other data within Salesforce. While Salesforce does have the standard out-of-the-box functionality of duplicate management for Account, Contact and Lead object, it doesn’t support duplicate management for Cases. That was a big drawback for support agents. To compensate, Salesforce now with Spring’20 release has provided the options to merge case duplicates with the ‘Case Merge’ feature.

In the volatile world of SaaS, continuous improvement is the only way systems can sustain. And the World leader in CRM aka Salesforce.com knows this better than any other provider. This is why Salesforce ensures improvements in its offerings and performance at regular intervals. Fancy as it sounds, enabling the practice of continuous Innovation and delivering it to thousands of users at the same time, takes more than just effort. So, how they do it? One word “Updates”.

Using Mozilla Thunderbird To Increase Your Email Productivity Opening multiple tabs to read your messages can hurt your productivity. You need a desktop email client to make the most of your reading time.